Frequently Asked Questions (FAQs)

1. What is The Purely Pets?

The Purely Pets is an online pet supply store dedicated to providing high-quality and affordable products for pets and pet parents. We specialize in unique, trending, and practical pet products delivered straight to your doorstep.

2. Do you keep products in stock?

No, we are a dropshipping-based store. This means we partner with trusted suppliers who ship products directly to our customers. This allows us to offer a wide range of products without keeping physical stock, ensuring lower costs and more variety for you.

3. Where are you located?

We are based in India but serve international customers, including the USA, Canada, UK, Australia, and more. Our suppliers are located worldwide, allowing us to ship products globally.

4. How long does shipping take?

• USA & Canada: 7–15 business days

• UK & Europe: 8–18 business days

• Australia & New Zealand: 10–20 business days

• India & Asia: 5–12 business days

📦 Shipping times may vary depending on the product and location. You will receive tracking details once your order is processed.

5. Do you offer free shipping?

Yes! We provide free shipping on selected products. For other items, shipping costs will be calculated at checkout.

6. Can I track my order?

Absolutely. Once your order is shipped, you will receive a tracking number via email. You can track your order on our website’s “Track My Order” page or directly through the courier’s site.

7. What payment methods do you accept?

We accept:

• Credit/Debit Cards (Visa, MasterCard, Amex)

• PayPal (where available)

• UPI / Net Banking (for Indian customers)

All payments are 100% secure and encrypted.

8. What if my product arrives damaged or defective?

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos/videos. We’ll be happy to arrange a replacement or a full refund.

9. Do you offer returns or refunds?

Yes. If you’re not satisfied with your order, you can request a return or refund within 14 days of receiving your product (conditions apply). Please refer to our Return & Refund Policy page for full details.

10. Can I cancel or change my order after placing it?

Orders can only be cancelled or modified within 24 hours of purchase. After that, our suppliers begin processing your order, and we may not be able to make changes.

11. Are your products safe for pets?

Yes! All our products are sourced from reliable suppliers and designed with pet safety in mind. However, we always recommend supervising your pets while using new toys or accessories.